I tried to buy tickets and got an error. Now the seats I wanted are red

Before trying again, check that your previous purchase was not completed. Check whether your account was charged and use our Check your purchase tool to see whether any tickets are linked to the transaction.

When you select your seats and click “Buy”, they are reserved temporarily while you complete the payment process. They will appear red to other users for a few minutes and cannot be selected.

If the purchase is not completed, do not worry if the seats remain red for a few minutes. Once the reservation period ends, they will be released automatically and shown as available again.