After paying for my tickets successfully, I received a Pillalas.com purchase error email

As explained during the purchase process and in the email you received, you have 7 minutes to complete payment from the moment you are redirected to the payment gateway.

If you try to pay after this time has elapsed, the purchase cannot be completed. You will not be charged, although your bank may temporarily show a hold or authorization for the transaction amount.

This hold is not a charge made by Pillalas.com and your bank will release it automatically. The time it takes to disappear depends on your bank.

To buy your tickets, you will need to start the purchase process again.