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Contact Pillalas.com

Before writing to us, we recommend reviewing our frequently asked questions. Many questions about purchases, payments, tickets, booking references or incidents are already answered and you can get an immediate response.

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Refunds or changes to purchased tickets

About changes, cancellations or refunds

As required by current regulations and accepted in the general conditions when making the purchase, returning, cancelling, changing or modifying tickets is not allowed.

In any case, Pillalas.com provides a platform for cinemas to sell their tickets online. These kinds of incidents are managed by the people responsible for each cinema from their head offices.

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Questions about purchasing and downloading tickets
Questions about how the website works
Loyalty cards and memberships

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Other reasons

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